Telecommunication Solutions for Garages, Mechanics & Body Repair Shops.

Enhanced Customer Communication and Service

At Kefcom, we provide garages and body shops with a robust VoIP telephony platform that significantly enhances customer service. With Kefcom's VoIP, you can effortlessly manage inbound and outbound calls, ensuring customer inquiries, appointment bookings, and service updates are handled efficiently. Features like call forwarding and voicemail-to-email ensure that no customer calls are missed, even when your staff are busy or away from the desk. This leads to improved customer satisfaction, as clients receive timely responses and updates about their vehicle's service status, fostering trust and loyalty.

Cost Efficiency and Scalability

For garages and body shops, controlling costs is crucial to maintaining profitability. Kefcom’s VoIP telephony offers a cost-effective alternative to traditional phone systems by leveraging the internet for voice communications, significantly reducing monthly phone bills. This is especially beneficial for businesses that need to make long-distance calls or have multiple lines. Kefcom’s VoIP systems come with flexible pricing plans, allowing you to scale your communication services as your business grows without substantial financial investment. This scalability ensures that as your business expands, its communication system can easily adapt to increased demand without incurring prohibitive costs.

Advanced Features for Operational Efficiency

Kefcom’s VoIP telephony systems come equipped with advanced features that streamline operations for garages and body shops. Features like auto-attendants route calls to the appropriate department or individual, ensuring customer inquiries are addressed promptly. Call recording and detailed call logs provide valuable insights into customer interactions, aiding in training and quality control. Additionally, Kefcom’s VoIP systems integrate seamlessly with customer relationship management (CRM) software, enabling efficient tracking of customer histories, service records, and follow-up reminders. These advanced functionalities enhance operational efficiency, allowing garages and body shops to focus more on their core services and less on managing communications.

“We were recently approached by an established and trusted local mechanic who was moving premises and was concerned about losing his number of more than 20 years. We set up VoIP handsets at both his new and old garage, enabling him to take and make calls at both during the relocation period.

This not only enabled him to retain the number that he described as his 'lifeblood' but also ensured that he didn't miss any calls whist straddling two sites.”

Tom Hemmings - Managing Director, Kefcom Ltd.