Telecommunication Solutions for High Street Shops & Retailers.

Enhanced Customer Communication and Service

Kefcom's VoIP (Voice over Internet Protocol) telephony solutions empower high street shops and retailers to revolutionize customer communication and service. With Kefcom’s VoIP, businesses can effortlessly manage incoming calls, enquiries, and orders, ensuring that every customer interaction is handled with efficiency and professionalism. Our VoIP systems facilitate seamless communication between in-store staff, management, and remote teams, enabling quick resolution of customer queries and issues. Features such as call forwarding and voicemail-to-email ensure that no customer call goes unanswered, enhancing customer satisfaction and loyalty. With Kefcom’s VoIP, high street shops can deliver exceptional customer service that sets them apart from the competition.

Cost-Effective Retail Communication Solutions

Kefcom's VoIP telephony offers high street shops and retailers a cost-effective alternative to traditional phone systems, helping them to manage their communication costs more efficiently. By leveraging the power of the internet for voice communication, our VoIP systems significantly reduce monthly phone bills, particularly beneficial for businesses that handle a high volume of calls or operate across multiple locations. With Kefcom’s VoIP, retailers can enjoy unlimited local and international calling at competitive rates, ensuring they can stay connected with customers, suppliers, and partners without worrying about escalating costs. Our flexible pricing plans allow businesses to scale their communication services as they grow, ensuring they only pay for what they need, making Kefcom’s VoIP the smart choice for cost-effective retail communication solutions.



Advanced Features for Retail Operational Efficiency

Kefcom’s VoIP telephony systems come equipped with advanced features designed to enhance operational efficiency for high street shops and retailers. Features such as auto-attendants and call routing ensure that customer calls are directed to the right department or staff member, reducing wait times and improving customer service levels. Call recording and detailed call logs provide valuable insights into customer interactions, helping businesses to monitor performance, train staff, and identify areas for improvement. Moreover, Kefcom’s VoIP systems seamlessly integrate with retail management software, allowing for efficient tracking of sales, inventory, and customer data. With Kefcom’s VoIP, high street shops and retailers can streamline their operations, boost productivity, and ultimately drive sales and profitability.

“Working with Kefcom has been an absolute pleasure. They provide a friendly and comprehensive service with transparent pricing and are always quickly on hand to help should any technical minefields appear.”

Suzanne Adlington - Managing Director, Bristol Blue Glass Ltd.