Telecommunication Solutions for Charities & Voluntary Organisations.

Enhanced Communication and Outreach

Kefcom’s VoIP (Voice over Internet Protocol) telephony solutions offer charities and voluntary organisations a powerful tool for enhancing communication and outreach efforts. With Kefcom’s VoIP, these organisations can easily manage a high volume of calls, ensuring that all inquiries from donors, volunteers, and beneficiaries are handled efficiently. The ability to make and receive calls over the internet allows staff and volunteers to stay connected regardless of their location, facilitating better coordination of activities and events. Features such as call forwarding and voicemail-to-email ensure that important messages are never missed, even when team members are working remotely or in the field, thus improving overall responsiveness and engagement.

Cost Efficiency and Budget Management

For charities and voluntary organisations, managing costs is crucial to maximising their impact. Kefcom’s VoIP telephony offers significant cost savings compared to traditional phone systems by using the internet for voice communications, which can drastically reduce monthly phone bills. This is particularly beneficial for organisations that need to make frequent long-distance calls or manage multiple lines. Kefcom’s VoIP systems often include a range of features at no additional cost, such as conference calling, call routing, and automated attendants, which would otherwise require expensive add-ons with traditional phone services. These savings allow charities to allocate more funds directly to their programmes and services, enhancing their ability to fulfil their mission.



Advanced Features for Operational Efficiency

Kefcom’s VoIP telephony systems come with advanced features that enhance the operational efficiency of charities and voluntary organisations. Features like auto-attendants and call routing ensure that calls are directed to the right person or department quickly, improving the efficiency of handling inquiries and support requests. Call recording and detailed call logs provide valuable data that can be used for training, monitoring, and reporting purposes. Additionally, Kefcom’s VoIP systems can integrate with customer relationship management (CRM) software, enabling seamless tracking of donor interactions, volunteer coordination, and beneficiary support. These advanced functionalities streamline administrative processes, allowing organisations to focus more on their core activities and less on managing communications.

“We would be delighted to recommend your services!

Many thanks for all your support through the pandemic, this has really made us look at all our suppliers and Kefcom is definitely one we will be keeping.

I have to say it was great having your expertise and knowledge when for instance, we had data SIM requirements. As we are not technical, Tom was able to explain what it was and how it would work for our service users to be able to communicate with their family via tablets etc, which was invaluable.”

Diane Rendell - Administration Officer, Gloucestershire Group Homes.