The right telecommunications system can revolutionise a business, but if you are the one charged with upgrading your business telephone system, the seemingly limitless combination of technologies, intelligent call handling features and software integration options can be daunting.
Throw in a liberal smattering of acronyms and technical jargon and identifying exactly the right telecoms system to meet the needs of your business, quickly becomes a nightmare. Where do you even begin?
Well, right here would be a pretty good start.
In this article, we aim to help you understand some of the different acronyms and technologies you will come across when researching a new phone system for your business, as well as the benefits each system might offer.
Within the few minutes it takes to read this article, you should have enough information to be able to;
• Identify the type and capabilities of the phone system you currently have in place
• Understand whether it will allow you to manage your calls in the way you want to in the future
And if it won't;
• Have some idea as to the type of system you should be looking for.
Let's start with how calls arrive at your business.
In-coming Phone lines
If you haven't updated your phone system in a while, it's quite likely that calls arrive over one of the following types of lines;
Choosing the Right Business Telephone System
Hopefully, you now have a clearer understanding of the technologies used to bring calls from the outside world to your business telephone network and you're one step closer to choosing the right telecommunications solution for your business. However, there will still be a number of questions you will need to answer, such as;
- How many extensions will you need?
- Is your current PBX equipped to handle this many extensions?
- Is your internet connection capable of supporting call traffic, without affecting other network traffic?
- If not, do you have the budget for a leased line?
- How much does each type of system cost to maintain over the short, medium and long-term?
- Which intelligent call handling features will supercharge your business?
- Which ones won't?
- Which system will integrate with your CRM/Booking Engine/Case Management System?
At Kefcom, we can help you to answer all these questions and more, to find the right communication system to match your budget and your business needs.